FEATURED SPEAKERS
Joon Teoh
CEO and Founder
AGOS ASIA
Joon Teoh is a Global Business Services (GBS) and Finance expert, and she is currently the CEO of AGOS ASIA, a firm specialising in assisting companies jump start the set up & implementation of Shared Services and in automation, Robotics Process Automation and analytics. In addition, she provides strategic mentoring & coaching to senior leaders within the shared services industry. Her team also focuses on FSS talent competency assessment and training & development to upskill finance shared services professionals.
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Joon is a speaker for Malaysian Institute of Accountants (MIA), CFO Forums and organizes the annual AGOS GBS Summit since 2018.
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Joon holds a BSc Econs in Accounting & Finance from the London School of Economics and is a Fellow Chartered Accountant of ICAEW(Institute of Chartered Accountant England & Wales) and Chartered Accountant of MIA (Malaysian Institute Of Accountants).
AZLINDA AB KASIM
Shared Services Center Director
PageGroup
Azlinda, a seasoned professional with over 25 years of experience, began her journey with PageGroup in late Q2 2024, stepping into the pivotal role of the first Global Business Services (GBS) Employee in the APAC region as the Shared Services Centre (SSC) Director. With a robust background rooted primarily in Finance, Azlinda has spent 16 years specializing in GBS, Finance, and ERP Transformation initiatives, earning her a reputation as a visionary leader and a trusted expert in her field. Her career trajectory includes key leadership roles at top-tier GBS organizations such as Zimmer Biomet, GSK, WorleyParsons, and Shell, where she consistently delivered results and drove transformational change.
In her dual capacity as SSC Director and Central PMO/Transformation Lead at PageGroup, Azlinda is at the forefront of establishing and steering the Regional Shared Services Centre. As SSC Director, she is responsible for the seamless daily operations of the centre, ensuring that all service delivery activities meet or exceed the quality, timeliness, and SLA commitments. Her role extends beyond operational oversight; she is instrumental in shaping the culture of the new centre, embedding a performance-driven, collaborative ethos while acting as the primary escalation point for any service-related issues raised by senior business leaders across the region.
A key aspect of Azlinda's leadership involves spearheading the establishment of the new entity for the SSC in Kuala Lumpur. This includes the critical task of submitting the application for the Malaysian Digital status with the Malaysia Digital Economy Corporation (MDEC), which positions the SSC to leverage various incentives and support available for digital transformation. She is also at the helm of strategic collaborations, such as partnering with Invest KL, to ensure the centre’s growth and alignment with national economic initiatives. Azlinda's efforts in these areas are vital in positioning the SSC as a hub of innovation and excellence within the APAC region.
In her role within the Program Management Office (PMO), Azlinda manages the complex transition of multiple functions—including Finance, Business Technology, HR, and Marketing—from the existing SSC in Singapore to the newly established Global Business Services in Kuala Lumpur. This involves meticulous planning and execution to ensure successful process migrations across various functions, countries, and timelines. Her leadership is central to building the team, attracting top talent, and fostering a culture that aligns with PageGroup's values and vision, ensuring that the SSC not only meets its operational goals but also thrives as a centre of excellence.
TRACY CHIAN
Director for Global Finance Services Innovation Strategy & APAC Transformation
Astrazaneca
NIK ZANARIAH AZLIN NIK ISMAIL
Head of Service Delivery
TNB Global Business Solutions
Nik Zanariah holds a Bachelor of Arts in Accounting & Finance from University of Kent at Canterbury, United Kingdom as well as a Master in Business Administration (MBA) from UNITEN, Malaysia/The University of Melbourne Australia/Manchester Business School.​​
Nik Zanariah has served TNB for over 26 years, holding several roles within the company, including positions in the Distribution Division, ICT Division, Procurement Division, and TNB Global Business Solutions.​​
With over 6 years of experience in the Shared Services industry, Nik Zanariah is responsible for the overall delivery of the Service Delivery Department, managing end-to-end services from Procure to Pay, Hire to Retire, Order to Cash, and Business Support Office. She is committed to fostering a culture of value creation through automation and continuous improvement.​​
Her experience spans the full spectrum of IT projects, including ERMS and business transformation initiatives such as the Procurement Transformation Program and TGBS Wave 1 and 2.
Nik Zanariah has played a key role in operations governance, achieving significant results in Opex optimization, customer experience improvement, business value delivery, and business growth support.​​Nik Zanariah has championed several digital initiatives, including the Contractor & Supplier Evaluation (CASE), Robotic Process Automation (RPA), TGBS Chatbot, and paperless initiatives (e-Contract, e-PO, e-Invoice). She is actively involved in ESG activities such as the food compost program, TNB uniform disposal, the food box initiative, and promoting behavior changes to drive ESG efforts among TNB staff, aligning with TNB's Sustainability Pathway 2050.​​
Nik Zanariah aims to continue driving Service Delivery and TGBS to success by implementing more end-to-end (E2E) digitalization, promoting ESG initiatives, and providing seamless customer and employee experience-led solutions to achieve the TGBS aspiration: "To Be The Preferred Shared Services Provider & Value Creation Partner for TNB Group, Subsidiaries, and Externally.​
MAY FONG
Site Lead - Global Business Services
AkzoNobel
May Fong is the Site Lead for Global Business Services at AkzoNobel, where she oversees a team of over 250 employees. With extensive experience in Finance and Operations within shared services and Global Business Services (GBS), May Fong thrives in multicultural, dynamic environments that foster creativity and integrity. Her purposeful and authentic leadership style inspires her colleagues, driving them to excel by leveraging their strengths.
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As an established leader and coach, May Fong excels in fast-paced, matrix organisations, demonstrating versatility and resilience. Her ability to adapt and lead effectively in diverse settings has made her a valuable asset to AkzoNobel. May Fong is committed to promoting a culture of excellence and continuous improvement, driving her team to achieve outstanding results and consistently deliver high-quality service.
SHAIFUL ZAINUDDIN
Vice President - Finance Transformation & Digitalisation
SHELL
Shaiful Zainuddin, currently Vice President - Finance Transformation & Digitalisation for Shell. Shaiful has a long and extensive experience in Shell (primarily in Finance and stints in Retail and LNG businesses) in multiple countries which include Malaysia, Australia, Oman, Singapore and Philippines. He returned to Malaysia and assumed the global role as VP Finance Revenue process in Finance Operation in Sep 2016 responsible for delivering effective and efficient execution of processes to bring cash into the Shell Group whilst ensuring compliance and value protection, with focus on creating an environment that amplify people capabilities and driving digital agenda.
In 2022 he assumed his current role as VP Finance Transformation & Digitalisation. His portfolio covers the Commercial Data Operation, Commercial Data Science, Transformation Management Office and Finance Transformation Excellence. In this role he is responsible for building and sustaining capability for Process Excellence across Finance in Shell. Most recently he led the development of the Finance Digital Strategy for Shell and currently is overseeing its execution. Finance Operation in Shell operates in 5 different locations across the world (Krakow, Bangalore, Chennai, Cyberjaya and Manila) and employs more than 7000 employees from various background.
Jean Michel
VP APAC Shared Services,
Group Finance Global Process Owner
Air Liquide
Jean-Michel is a seasoned finance executive with over 30 years of experience and a rich exposure to Asia and China. Jean-Michel has been CFO for Air Liquide China in Shanghai over 12 years and then for Air Liquide Asia-Pacific during 5 years in Tokyo and Shanghai driving growth and profitability. In 2016, he was appointed as VP Finance Organization and Systems at the Air Liquide Group corporate headquarters in Paris.
Since September 2023, Jean-Michel is VP APAC Shared Services and VP Group Finance Global Process Owner. In this double-hatting role based in Kuala Lumpur, he is in charge of the APAC Shared Services Centre providing Finance, HR, Procurement and D&IT support to all the countries in the region and leads in parallel the Finance transformation of the Group across all the Shared Services Centres of the Group, fostering standardization and automation of the processes.
Jean-Michel is French and Certified Public Accountant. He is married with two kids.
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LAURENT Doucet
Partner at
Roland Berger's Hong Kong
Leads Roland Berger's Hong Kong office and Asia Insurance practice.
Laurent Doucet has over 20 years of professional consulting and industrial experience with an extensive international background having worked out of Europe, North America and for the last 6 years Asia, based in Hong Kong.
His track record includes successful assignments helping both multinational and local clients solve issues related to strategy, transformation, operations, digital, merger & acquisitions, and private equity investments and value creation.
Laurent Doucet is also an expert on organizational topics – organization design, organization effectiveness and efficiency, including GBS and Target Operating Model definition.
Zhijing EU
Analytics Manager,Supply Chain Process, Data & Systems , Shell Supply Chain Operations
SHELL
Zhijing Eu (Z) is an energy industry professional with over two decades of project management experience having built everything ranging from gas stations to oil refineries to offshore structures and most recently digital platforms.
He is the current Head of Contracting & Procurement Analytics in Shell's Supply Chain organization based in Shell’s GBS in Cyberjaya, Malaysia where he leads a cross functional global team of insights analysts who work to transform supply chain data into actionable insights for better business outcomes.
Z is passionate about solving wicked problems and believes that unlocking value from digital transformations will need more than just technology but the human element of data literate & curious thinkers to drive the right cultural change
ASH KJ
Asia Data & AI Product Lead
Microsoft Asia
Ash KJ is the Asia Data & AI Product Lead at Microsoft Asia. With extensive experience in the field of Data & AI, Ash has been instrumental in driving AI transformation journeys for customers and partners across Asia. Ash has collaborated with various industry leaders to implement innovative AI solutions that enhance business processes and outcomes.
In their current role, Ash spearheads initiatives that leverage AI, data and cloud technologies to unlock profound possibilities for organizations.. Ash has successfully led numerous AI projects, including the development and the implementation of AI-driven strategies that have significantly improved customer engagement and operational efficiency.
Ash's expertise in AI spans multiple industries, and they have worked closely with customers in countries across ASEAN, China, Japan, Korea, ANZ and India. Their deep understanding of AI technologies and their ability to tailor solutions to meet specific business needs have made them a trusted advisor to many organizations in the region.
Ash is passionate about helping businesses harness the power of Data & AI to drive innovation, decision making and achieve their strategic goals. They are committed to fostering a culture of continuous learning and collaboration, ensuring that their customers and partners stay ahead in the rapidly evolving AI landscape.
TERENCE TAN
Regional APAC Director – Enterprise Services, Global Digital and Technology Services
Herbalife
Currently, as the Regional Director for APAC Enterprise Services at Herbalife's Global Digital & Technology Services, Terence leads digital and technology strategy enablement, managing business technology landscapes and employee technology experiences, with his team across 14 Asia Pacific countries. His role involves strategic partnerships and portfolio management with key business teams, including GBS functions. Terence with over 22 years of professional experience, has a career that spans across various sectors including consultancy, FMCG, global business/shared services, and of currently the health and wellness industry.
As a people-driven IT executive, Terence excels in shaping and maintaining IT/digital demand, strategy, services, transformations and programme delivery, through strategic and executive-level partnerships. He has a proven track record of delivering successful IT projects across multiple functional domains, using the right methodologies and servant/authentic leadership to manage top-performing teams and vendors. Terence has a passion for organisational development, organisational simplification and driving a human centric digital transformation.
KHOR JEEN EU
Director, Shared Financial Services - APAC and Center Lead
PPG
Khor Jeen Eu is the Director of APAC Shared Financial Services for PPG. He is responsible for the PPG Shared Service Center in Malaysia.​ ​He has over 20 years experience in Shared Services, Finance and Assurance. Prior to joining PPG, Jeen Eu headed Regional Shared Service Centers for Johnson Matthey, Stanley Black and Decker as well as Hewlett Packard Enterprise (HPE).​
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Jeen Eu also served for 11 years with Dell in Cyberjaya in different capacities including Accounting Director, Finance Controller, APJ Revenue Controller, and Internal Audit Manager. Prior to joining Dell, Jeen Eu was a Manager with Ernst & Young’s Technology and Security Risk Services practice in Malaysia. ​
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Jeen Eu is a Chartered Accountant of Malaysia and a Fellow member of the Association of Chartered Certified Accountants (FCCA). He holds a Bachelor’s Degree in Accounting and Finance and qualified as both a Certified Information Systems Auditor (CISA) and a Certified Internal Auditor (CIA).
Nittan Katyal
Director, Baxter Business Services​
Baxter
Nittan Katyal is a Transformation specialist in Finance, Shared & Business Services, Professional & Personal Coaching, ESG Data Reporting and Process Improvements within Fortune 500 companies. Currently, he serves as the Director of Baxter’s Global Business Service Center in Kuala Lumpur, with direct accountability for Global Payables and Regional Credit to Cash operational teams.
Nittan excels in delivering successful outcomes in complex situations through the design, deployment, and stabilization of industry-leading regional and global transformations. With strong interpersonal and energetic leadership skills, Nittan consistently motivates multicultural teams to achieve ambitious goals while building high-performance teams. His key achievements include successfully transforming global, regional, and country finance teams to 'Best in Class’ through strategic design and deployment, achieving significant cost savings and improved efficiency. He has also led the development and deployment of an industry-leading Global ESG Data Hub, successfully automated and disentangled key finance processes ahead of major spinoffs.
Holding a Bachelor of Commerce in Accounting from The University of Western Australia, Nittan is a Fellow Member of CPA Australia (FCPA) and a Senior Certified Professional Coach (SCPC).
DAVID CHUA
APAC Director of Controllership and Planning & Forecasting
HALEON
David is currently the APAC Director of Controllership and Planning & Forecasting for Haleon overseeing multiple countries with over GBP 2.5+ billion annual turnover. He leads a large team and works with the APAC CFO to drive the APAC agenda. He is also the overall APAC Regional Capability Centre (RCC) Lead for Haleon and supports other multifunctional operations such as HR, Supply Chain, etc.
Prior to his current role in Haleon, David had a notable career at GSK. Starting as an accountant in 2012, he held various finance and project roles with increasing responsibility. In 2016, he became the Southeast Asia Finance Controller for GlaxoSmithKline Consumer Healthcare based in Singapore, overseeing financial planning, budgeting, and reporting for ten markets in Southeast Asia. In 2020, David led the set up of the APAC RCC Controllership function/team and was appointed the APAC Close and Control Director for GSK Consumer Healthcare, managing full controllership for the APAC business. He subsequently took over the Planning and Forecasting responsibilities and managed end to end view. Before joining GSK, David was an Associate Director at Ernst & Young Philippines, with over six years of experience in external audit and advisory services across various industries.
Arasu Ramar
APAC Global Business Services Lead & APAC Global Business Services PtP Regional Process Owner
Zimmer Biomet
Results-driven Global Business Services (GBS) Lead with over 20 years of experience in transforming and managing global operations across diverse industries. Expert in driving process improvements, enhancing operational efficiency, and implementing innovative solutions to optimize business functions. Proven track record of leading cross-functional teams, managing large-scale projects, and delivering significant cost savings and performance enhancements.
Vijay Nagarajan
Director of Market Planning
LexisNexis Risk Solutions
Vijay Nagarajan is the Director of Market Planning at LexisNexis Risk Solutions that is a market leader in Financial Crime, Fraud and Payment solutions in over 180 countries. Vijay has lead various products and regulatory change transformations in banking, financial services, ID-Tech and Retail across Europe, Middle East and APAC. He holds a Bachelor of Engineering and Computer Science from Bangalore University, a Postgraduate in Software Enterprise Management from the Indian Institute of Management Bangalore (IIMB) and a MBA from the Indian School of Business (ISB).
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CHARLIE CHEAH
Managing Director, ASIA
Esker
Charlie Cheah is currently the Managing Director based out of Esker Malaysia office, leads and drives Esker Asia business commercial and operational strategy in collaboration with business partners and organizations. With years of experience, he has seen how businesses evolved in the Procure-to-Pay and Order-to-Cash cycle aspects. Prior to Esker, Charlie has broad exposure and experience across multi-functional discipline and business process, as AVP of Procurement at ASTRO for 9 years responsible for all high-value procurement and tender activities, commercial and operational support to IT, Marketing, Sales & Distribution, SAP implementation, in-house trainer for SAP and project management on P2P initiatives; as Head, Procurement & Logistic at OPCOM for 7 years and responsible for providing operational and financial leadership in Finance, Marketing and Production Division in addition to successful MRP implementation and ISO certification and a short stint with TIMES handling Accounts Receivable. Charlie holds a Finance tertiary background and is a certified ISO auditor.
JASON CRIMSON
Global Business Services / Shared Services Leader
Jason is a global business services / shared services leader with 25+ years of experience in accounting, finance, shared services/GBS operations roles in multinational organizations such as PwC, IBM, Kimberly-Clark and BHP; and has served multiple international assignments to the United States and United Kingdom. Jason’s GBS/shared services experiences spans leading multi-functional global operations, driving transformation and change programs, expanding business service offerings and leading organizations of up to 1500 team members globally. Jason is passionate about talent/leadership development and has served as speaker/panelist at various shared services and GBS conferences regionally Jason is based in Kuala Lumpur, Malaysia; and is a Fellow of the Association of Chartered Certified Accountants (ACCA) and a member of the Malaysian Institute of Accountants (MIA). He is also a certified Change Management practitioner and Agile Project Management practitioner.