ABOUT AGOS GBS Summit
AGOS GBS Summit is an annual strategy event bringing together Global Business Services of MNCs, medium to large-size enterprise in Malaysia & digital technology leaders in one platform to discuss and share ways of enabling faster process, people and technological deployment of modern strategy for the new decade.
For the past 6 years, the event has served as a remarkable knowledge sharing and networking platform for practitioners; through expert presentations, panel sessions, roundtable discussions and workshops. It provides not only access into the latest developments but insights as well as benchmarking, best-in-class framework and tools to drive enterprise capabilities.
Participant’s Feedback
“ Understand how the different aspects of technology can fit better in the moving parts of finance transformation”
“Love these practical sharing from leaders on what and how they implemented digital transformation in their organisations”
“ Peak into other SSCs on their digitalisation activities & talent management”
“The journey of GBS require right talents, tools, attitude, atmosphere, and readiness for any changes to deal with”
“To move forward, most importantly is a revamp of existing staff mindset, amping up the drive, initiative and readiness of the organisation as a whole and aligning the team towards a common goal through active involvement”
PROCESS
Trending topics within P2P, O2C, R2R for peer discussion
Key Success Factors that contribute to the successful implementation of a new start-up Shared Services Centre
TECHNOLOGY
Application of AI within GBS Scope
Exploring technology-based competencies expected of FSS talent and how to build the required skillset & competencies?
PEOPLE
Center of Excellence (COE) set up within GBS Centres- scope, governance, structure and key successes/challenges
Implementing initiatives aimed at driving cost & working capital optimization while simultaneously enhancing service level excellence.
SPEAKER's FEEDBACK
WHAT'S HAPPENING IN
AGOS GBS Summit 2025
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400+
Attendees
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10+
Global GBS Leader Speakers
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2
Insight-Driven Dialogue Panels & Discussion
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6
Big Ideas Shaping the Digital Workforce in GBS
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10
Peer Connect Roundtables for Practical Exchange
The AGOS GBS Summit 2025 is set to bring together over 400 industry leaders to explore the future of work, technology, and talent in the Global Business Services landscape. Under the theme “Digital Workforce, Global Impact: GBS in the Digital & AI Era,” the summit focuses on how organisations can build resilient, digital-first workforces while navigating the rise of intelligent technologies.
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We examine how agentic AI, automation, and data intelligence are redefining GBS operating models and decision-making at scale.
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We address the urgent need for digital-first roles, talent upskilling, and leadership development to sustain future GBS capabilities.
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We convene voices from practitioners, government, and agencies to uncover strategies for nurturing cross-functional, globally competitive talent pipelines.
Through expert-led keynotes, focused roundtables, and practitioner dialogues, the summit becomes a platform to shape the next chapter of workforce transformation.
As digital acceleration reshapes the world of work, AGOS GBS Summit 2025 stands at the forefront — not just anticipating the future but actively leading it.
2025 AGENDA STRUCTURE
The summit focused on critical talent challenges alongside the latest digital strategies, technologies, and tools transforming today’s workforce.
featured SPEAKERS
Joon Teoh
CEO and Founder
AGOS ASIA
Milind
Prinicipal AI Scientist
Mercedes-Benz AG
Karan r bhatia
Head of Global Business Services Hub
OPELLA
NG LAI LENG
Associate Director - GFS Controlling & Tax APAC
AstraZeneca
O2C Global Process Owner
Kerry
Tan wooi hong
Jun HSIEN LEE
Global People Experience Transformation Lead (Hubs)
Unilever
Shared Services Centre Director
PageGroup
AZLINDA AB KASIM
Lee Peck huey
Associate Director – Procure to Pay
Kimberly-Clark
SUPPORTING PARTNERS & SPONSORS
