AGOS GBS Summit 2026

GBS for Humans
and AI Tomorrow

Rethink. Redesign. Rewire.

September 2026

Sheraton, PJ

8am - 5pm

Buy ticket

What's Happening In 2026

400+

Attendees

Peer Connect Roundtables

for Practical Exchange

Global GBS

Expert Speakers

Insight-Driven Dialogue

Panels & Discussion

Agenda Structure

AI adoption within Global Business Services is accelerating.

Yet many organizations are attempting to automate processes that were never redesigned.

In 2026, the conversation shifts to fundamentals — building process-first, AI-ready GBS operating models.

Re-evaluating operating models, governance structures,

and service scope

RETHINK

REDESIGN

Simplifying processes and building AI readiness before automation

REWIRE

Reshaping roles, capabilities, and human-AI collaboration in modern GBS environments

Speaker's Feedback

"It was a pleasure moderating the panel session. I thoroughly enjoyed this engaging session and gaining insights from our esteemed GBS panellist…. We look forward to seeing the GBS Strategy and direction continue to grow up the value curve, driven by high tech adoption and digitalisation. Thank you for the invitation, looking forward to future collaborations!"

Aidil Azman, Senior Manager, Investor Relations - Europe

Why You Should Join AGS26

Key conversations shaping AI adoption in GBS organizations

Rethinking What

Drives AI Transformation

Intelligence Is Still Human:

AI tools are widely available, but many organizations still struggle to apply them effectively. This session discusses how process design and AI capability must work together to drive transformation.

Building the Human Capability

Behind AI-Ready Organizations

You Can't Automate Curiosity:

How should organizations structure teams that support innovation and measured risk? This conversation explores leadership mindset and capability building in AI-ready organizations.