AGOS GBS Summit 2026

Rethink. Redesign. Rewire.

GBS For Humans and AI Tomorrow

September 2026

Sheraton Petaling Jaya Hotel

8am - 5pm

AGOS Asia Sdn Bhd No.1 GBS Consulting Firm

Host and Facilitate by AGOS

New on the Summit Floor

AGOS AI Agent Suite - Live demo at our booth

AI agents built for Procure-to-Pay, Order-to-Cash and Record-to-Report.

Come see them run on real workflows, in person, on 10 September.

Start With A Readiness Assesment

What's Happening In 2026

250

Delegates

10+

Global GBS

Expert Speakers

Peer

Roundtables

Panel

Discussions

The Agenda Is Built Around One Argument

Most organisations are automating processes that were never redesigned first. That's the problem this summit addresses.

In 2026, the conversation shifts to fundamentals building process-first, AI-ready GBS operating models.

Operating models, governance structures, andservice scope. Examined from the ground up.

RETHINK

REDESIGN

Process-first before automation. Build AIreadiness into how work actually flows.

REWIRE

Roles, capabilities, and human-AI collaboration. Reshaped for how GBS needs to operate now.

Speaker's Feedback

"It was a pleasure moderating the panel session. I thoroughly enjoyed this engaging session and gaining insights from our esteemed GBS panellist…. We look forward to seeing the GBS Strategy and direction continue to grow up the value curve, driven by high tech adoption and digitalisation. Thank you for the invitation, looking forward to future collaborations!"

Aidil Azman, Senior Manager, Investor Relations - Europe

Why You Should Join AGS26

Key conversations shaping AI adoption in GBS organizations.

Intelligence Is Still Human:

Rethinking What Drives AI Transformation

AI tools aren't the bottleneck. Knowing how to apply them is. This session looks at why process design and human capability have to come before the technology.

PROCESS

Bruno Calo Fernandez

Head of Global Financial Services APAC,

AstraZeneca

Rafidah Jumal

Vice President - Transformation, Digital & Controls

Shell Malaysia

Kritvi Kedia

Associate Partner

McKinsey & Company

You Can't Automate Curiosity:

Building the Human Capability

Behind AI-Ready Organizations

What does it actually take to build a team that's ready for AI? This session gets into leadership mindset, team structure, and how organisations develop capability before the tools arrive.

PEOPLE

Michelle Yong

Head of Human Resources (HRBP),
Dutch Lady Milk Industries, Friesland Campina

Pei Lu Lee

Finance Director,
Warner Music Malaysia & Singapore

Cosma Zachero

Director BEST Kuala Lumpur
L'Oreal BEST

The Informed Buyer: What GBS Leaders

Need to Know Before Selecting an AI Tool

How do GBS leaders evaluate AI solutions before committing? This session covers ROI, privacy considerations, and cybersecurity risks. The questions to ask before signing anything.

TECHNOLOGY

Susan Atmaja

Director, Quote to Cash Operations Leader
IBM